Text Message Terms and Conditions
GEM Supply Company text message programs: Repair IQ sign in codes and Inspection IQ notifications. Last updated October 14, 2026.
Program description
GEM Supply Company sends two kinds of text messages, both one to one and both triggered only by your own activity in one of our web apps:
- GEM Repair IQ sign in codes. When you enter your mobile number on repairiq.gemsupply.net to save a visit to "My machines" or to sign in, we send a one time 6 digit sign in code.
- GEM Inspection IQ notifications. When you opt in inside the GEM Inspection IQ app, we send a text when your facility inspection report has been emailed to you, and a reminder on the day a scheduled follow up inspection is due.
Neither program sends marketing or promotional messages.
How you opt in
Repair IQ: type your mobile number into the sign in form on repairiq.gemsupply.net, check the consent box, and tap "Send me a code". Inspection IQ: after completing an inspection, enter your mobile number, check the consent box, and tap "Yes, text me". The consent box is unchecked until you check it, and the consent language is shown next to it before you tap. Consent is not a condition of purchasing any goods or services from GEM Supply Company.
Message frequency
Message frequency varies. Repair IQ sends one text each time you ask for a sign in code. Inspection IQ sends one text per completed inspection report and one reminder per scheduled follow up inspection.
Cost
Message and data rates may apply. Check with your mobile carrier for details.
How to opt out
Reply STOP to any message to stop receiving text messages from this program. You will get one final message confirming you have been unsubscribed. You can still use Repair IQ by signing in with your email address instead, and Inspection IQ still emails your reports.
Help
Reply HELP to any message, call GEM Supply Company at 800-422-9886, or email customercare@gemsupply.net.
Carriers
Carriers are not liable for delayed or undelivered messages.
Privacy
See our Privacy Policy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Contact
GEM Supply Company, 1312 West Washington Street, Orlando, FL 32805. Phone 800-422-9886. Email customercare@gemsupply.net.